Oracle Recruitment 2017 for System Administrator | B.E/B.Tech

Company: ORACLE

Qualification: BE/B.Tech

Position: System Administrator

Experience: 0 -3 years

Location: Bangalore

Eligibility:

A Bachelor’s degree in Computer Science, Engineering or equivalent
0-3 years of relevant experience in described field
Some experience of working in a support service environment desirable, but recent graduates/freshers with appropriate skills are welcome to apply

Job Description

Respond to reported service issues (incidents) by handling in-bound SRS ensuring that the customer’s problems are identified and documented using the Oracle Help desk application.
Identify any known incident resolutions using a knowledge management system
Apply identified resolutions to the incident and interact with the customer to ensure the incident has been properly resolved
Ensure proper escalation of incidents to other GIT OU Support groups which cannot be resolved by this role.]
Liaise with regional Oracle University event scheduling teams to resolve events which have not been scheduled correctly
Liaise with regional Oracle university teams and Global IT staff to identify and resolve classroom desktop problems which may affect the readiness of a classroom prior to a class starting.
Work to defined GIT OU Support processes and quality guidelines.