Capgemini Technology Services India Limited | Batch 2015/2016/2017 | Service Desk | Bangalore

Company: Capgemini Technology Services India Limited
 

Qualification: Bsc, BCA, BBM, B.com, BBA
 

Position:Service Desk
 

Experience: Batch 2015/2016/2017
 

Location: Bangalore

Eligibility:

• Candidates must be graduating in 2015,2016 & 2017.
• 10th and 12th – 55% & Above
• Graduation – 55% and above
• Candidates must be open to relocate to any location and work in night shifts
• Candidates must be available to join immediately
• Candidate must have good English written / verbal communication skills. Coupled with good English language comprehension.
• Should have excellent communication and English speaking skills
• Should have good interpersonal skills and ability to perform under pressure
• Basic computing skills
• Willing to work in a 24/7 environment.

Job Description 

• Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service
• Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical
• Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
• Meet customer requirements through first contact resolution
• Clarify customer requirements probe for and confirm understanding of requirements or problem
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy

Venue Details:

Date: 24 April 2017 Time: 10 AM to 1 PM

Reva University Rukmini Knowledge Park ,
Kattigenhalli , Yelahanka ,
Bangalore 560064

Contact person: Geetha Mruthyunjay

Documents Required 

• Highest Degree Mark Sheet and Certificate
• Please carry UG mark sheets and Degree Certificate
• 10th & 12th Mark Sheet.
• Updated Resume
• Driving License/ Passport/ Aadhar Card.
• Passport Size Photographs